• All bookings will required a $50 deposit (non-refundable) to secure your appointment (except Couple Session which required $100 deposit). This will be deducted at the end of your service.

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• If you wish to cancel or reschedule your appointment, please notify us at least 24 hours via Email/SMS/Instagram  in advance. We will hold your deposit and allow to reschedule one time only. 

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• If you cancel your appointment with less than 24 hours notice or reschedule more than one time, any booking fee made to secure your reservation will be lost.

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• If you do not show up for your appointment without any notice, we reserve the right to charge the full service cost.

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• We consider a “No-Show” when you're late more than 15 minutes without contacting us first via SMS/Email/Instagram. A message will be sent through your SMS when you are 5 minutes late as a reminder and will also include our No-Show Policy.

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• As a guest of our spa, you have the right to cancel or reschedule your appointment at any time before the scheduled appointment time.

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• You are entitled to a refund for any products that you have purchased from our spa if they are faulty or damaged, as long as they are returned to us within 7 days and in their original condition.

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• However, we do not offer refunds or exchanges for change of mind purchases. We encourage you to choose carefully and make informed decisions when purchasing products from our spa.

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• Please note that our cancellation and product refund policy is designed to be fair and reasonable according to Australian Consumer Law, and we reserve the right to modify or update it at any time.

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• If you have any questions or concerns about our policy, please don't hesitate to contact us.

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• We appreciate your understanding and hope that you enjoy your experience with us.