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Booking & Cancellation

  • All bookings will required a $50 deposit (non-refundable) to secure your appointment (except Couple Session which required $100 deposit). This will be deducted at the end of your service.

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  • If you wish to cancel or reschedule your appointment, please notify us at least 24 hours via Email/SMS/Instagram  in advance. We will hold your deposit and allow to reschedule one time only. 

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  • If you cancel your appointment with less than 24 hours notice or reschedule more than one time, any booking fee made to secure your reservation will be lost.

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  • If you do not show up for your appointment without any notice, we reserve the right to charge the full service cost.

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  • We consider a “No-Show” when you're late more than 15 minutes without contacting us first via SMS/Email/Instagram. A message will be sent through your SMS when you are 5 minutes late as a reminder and will also include our No-Show Policy.

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  • As a guest of our spa, you have the right to cancel or reschedule your appointment at any time before the scheduled appointment time.

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  • You are entitled to a refund for any products that you have purchased from our spa if they are faulty or damaged, as long as they are returned to us within 7 days and in their original condition.

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  • However, we do not offer refunds or exchanges for change of mind purchases. We encourage you to choose carefully and make informed decisions when purchasing products from our spa.

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  • Please note that our cancellation and product refund policy is designed to be fair and reasonable according to Australian Consumer Law, and we reserve the right to modify or update it at any time.

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  • Please note that on public holidays a 10% surcharge will apply to all of our services. Thank you for your understanding.

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  • If you have any questions or concerns about our policy, please don't hesitate to contact us.

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  • We appreciate your understanding and hope that you enjoy your experience with us.

Gift Card Terms & Condition

Our gift cards are designed to make your Head Spa experience effortless and special. To ensure a smooth experience for every guest, please take a moment to review our Gift Card Terms & Conditions below.

All gift cards are valid for 3 years from the date of purchase and may be used toward any eligible Head Spa service or product purchased at our salon.

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E-Gift Cards

Booking Your Appointment

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  • To book an appointment using an E-Gift Card, please contact us directly via phone, SMS or email.

  • As a gift-card guest, your usual booking deposit will be waived.

  • Your unique E-Gift Card code must be provided when making your booking. The code is used to secure your appointment as the booking deposit, however, your gift card will only be redeemed at the end of your session.

  • The name attached to the gift card does not need to match the name of the guest attending. Anyone with the valid gift card code may use the E-Gift Card.

  • Please keep your unique gift card code safe, as it is required to book and redeem your E-Gift Card.

Lost E-Gift Cards

If you can no longer locate your E-Gift Card or unique code, please contact us.

We may be able to assist in locating the gift card using the sender and recipient details from the original purchase. Recovery is not guaranteed where there is insufficient information to verify the gift card.

Physical Gift Cards

Purchasing & Booking

  • Physical Gift Cards are available for purchase in salon only.

  • To book an appointment using a Physical Gift Card, please contact us directly via phone, SMS or email. Your usual booking deposit will be waived.

  • A clear photo of your Physical Gift Card must be provided when making your booking so that we can secure your appointment.

  • Please remember to bring the original Physical Gift Card with you on the day of your appointment. The original card will be collected when the gift card is redeemed.

  • The name on the gift card does not need to match the name of the guest attending.

Lost Physical Gift Cards

  • If your Physical Gift Card has been lost, please visit us in salon so that we can try to locate the original purchase.

  • We may require details such as the purchaser's name, recipient's name, approximate purchase date or other purchase information to verify the gift card.

  • While we will always do our best to assist, we cannot guarantee that a lost Physical Gift Card can be recovered or replaced if there is insufficient information to verify the original purchase.

Redeeming Your Gift Card

Both E-Gift Cards and Physical Gift Cards may be used toward Head Spa services and products available at our salon.

  • Gift cards may be partially redeemed, with any remaining balance available for a future visit until the expiry date.

  • If your purchase exceeds the available gift card balance, the remaining amount can simply be paid by another accepted payment method at the end of your session.

  • Only one gift card may be used per booking.

  • For group bookings, guests wishing to use separate gift cards will need to book separately so that each gift card can be applied to its corresponding booking.

  • Gift cards cannot be combined with promotions, discounts or promotional codes.

  • Our booking system accepts one code per booking, meaning a gift card code cannot be used together with a separate promotional code.

  • Gift cards are non-refundable and cannot be exchanged for cash.

  • Gift cards are non-transferable.

Cancellations & No-Shows

We understand that plans can change. To ensure fairness to all guests and to protect the time reserved especially for you, our cancellation policy also applies to gift-card bookings.

Late Cancellation

If you cancel within our late-cancellation period, a $50 cancellation fee will be deducted from your gift card balance.

If your remaining gift card balance is less than $50, the remaining balance will be used as the cancellation fee, with no additional amount charged.

No-Show

If you do not attend your appointment without providing the required notice, the remaining gift card balance will be used in full as the no-show fee.

Gift Card Expiry

Gift cards are valid for 3 years from the date of purchase.

Any remaining balance must be used before the gift card expiry date. Once expired, the remaining balance is no longer available for redemption.

A Little Note From Us

Your gift card is valuable, so we recommend keeping your E-Gift Card code or Physical Gift Card somewhere safe until the balance has been fully redeemed.

If you have any questions about your gift card, its balance, or making a booking, our team is always happy to assist.

Please contact us directly via phone, SMS or email.

We look forward to welcoming you for your Head Spa experience.

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